optimization is getting stuck

  • Resolved kengray20

    (@kengray20)


    8 months, 2 weeks ago

    I have been happy using wp-optimize and i pay for updraft plus — happy with both.

    However when i go to optimize the website lately, it gets stuck on optimize. It does all the other functions except optimize. It gets stuck on tasks when optimizing.

    here is the screengrab of the problem — it occurred after I updated wp-optimize.

    thank you for your help

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Damilare

    (@deabiodun)

    8 months, 2 weeks ago

    Hi!
    Sorry about the issue you’ve encountered with database optimization.
    We are aware of this UI issue, and a fix will be provided in our next release.

    Kind regards.

    Thread Starter kengray20

    (@kengray20)

    8 months, 2 weeks ago

    With respect, I rely on your plugin because it is so good. I wonder if the error is contributing to my website going down.

    I appreciate your good work.

    When do you expect to issue a fix … in an update perhaps?

    And what might i use in the meantime to optimize the website?

    Thank you for your help.

    cheers

    k

    Thread Starter kengray20

    (@kengray20)

    8 months, 2 weeks ago

    Would it help if i rolled back to a previous version?

    Thank you

    cheers

    kg

    Plugin Support Damilare

    (@deabiodun)

    8 months, 2 weeks ago

    Yes, you can do a temporary rollback pending when the fix is released.

    Thanks.

    Plugin Contributor Venkat Raj

    (@webulous)

    8 months, 2 weeks ago

    Hi @kengray20

    To be clear, it is only UI issue. i.e. the spinner is not removed, but the optimization was done without any issues

    Update to 4.2.4 and the UI issue is fixed.

Viewing 5 replies - 1 through 5 (of 5 total)

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