Debuggers Studio
Forum Replies Created
-
Hi @etna32,
We’ve looked into the issue on your site, but didn’t explore too deeply as it’s a live site—and we want to avoid any potential disruptions. Instead, we’ll investigate further on our own server to better understand what’s happening.We can’t give an exact timeframe at the moment, but please know that we truly appreciate your feedback. It helps us improve the plugin and make it more reliable for everyone.
Thank you for your patience and understanding.
Best regards,
Debuggers StudioHi @liat120 ,
Could you please describe in detail what happens when you try to import a demo? If possible, sharing a short video would be very helpful in identifying the issue more accurately.
Best regards,
Debuggers StudioHi,
We’ve added a few of the features you mentioned to our plugin, and we also have other features currently in the pipeline. For now, we’ll go ahead and mark this ticket as resolved.
If you have any further questions or need assistance in the future, please don’t hesitate to open a new ticket — we’re always happy to help!Best regards,
Debuggers StudioHi,
It looks like the issue has been resolved in the current version of our plugin. I’ll mark this ticket as resolved. If you have any other questions or need assistance, feel free to open a new ticket. We’re always happy to help!Best regards,
Debuggers StudioHi,
It looks like the issue has been resolved in the current version of our plugin. I’ll mark this ticket as resolved. If you have any other questions or need assistance, feel free to open a new ticket. We’re always happy to help!
Best regards,
Debuggers StudioHi @liat120,
We’ve identified the issue — it was related to RTL (right-to-left) websites. Unfortunately, the current version of the marquee isn’t compatible with RTL websites. We’re working on a fix and will address this in the next update of our plugin.
Thanks for your patience!
Best regards,
Debuggers StudioHi @liat120,
Could you please share the link to the specific webpage where you’ve added the text marquee ?Best regards,
Debuggers StudioHi @prypjatsyndrome ,
When I reviewed the source code for the URL https://ultracello.de/referenzen , I couldn’t find the marquee.css file. It seems your website is generating CSS from other custom sources, and the source that combines these styles doesn’t include the updated marquee CSS. This could potentially be caused by WP Rocket or another caching plugin.Could you please try deactivating all plugins except Elementor and the Marquee Addons plugin, then check again? Alternatively, you could test on a staging site to rule out any conflicts.
We’ve confirmed that Marquee 2.1.1 is working on Firefox as well. you can check below URL: https://wp.dstudio.asia/marquee-addons/testimonial-marquee/
Best regards,
Debuggers Studio- This reply was modified 10 months, 3 weeks ago by Debuggers Studio.
- This reply was modified 10 months, 3 weeks ago by Debuggers Studio.
Hi @prypjatsyndrome,
In plugin version 2.1.1, the browser compatibility issue has been resolved, and it should now work on Firefox as well. Could you please check and let us know if it’s working for you?
Best regards,
Debuggers StudioHi @balzac2018,
We can see that the marquee is working on the URL you provided. Could you please clear your browser cache and check again? Alternatively, you can try viewing the page in incognito mode.
Best regards
Debuggers StudioHi @etna32,
We’ve shared this issue with our developers and will get back to you with an update on this ticket as soon as possible. Thanks for your patience.
Best regards,
Debuggers StudioHi there,
We’ve resolved the issue in our latest version. Please update the plugin to the newest version and clear your website cache before checking. Let us know if it’s working for you.
Best regards,
Debuggers StudioHi there,
As we haven’t received a response for a while, we’ll go ahead and close this ticket for now.If you have any further questions or need assistance in the future, please don’t hesitate to open a new ticket, we’re always here to help!
Best regards,
Debuggers StudioHi @prypjatsyndrome ,
We’re currently working on improving browser compatibility. As for the lazy load feature, we’ve noted it as a feature request and will discuss with our team to see if it’s feasible to include in a future update.
Best regards,
Debuggers StudioHi @etna32 ,
Could you please share the link to the page where you’re encountering the issue? Additionally, kindly provide your system information by going to Elementor > System Info and clicking Download System Info (top right).
Best regards,
Debuggers Studio